Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to our communicated address over the mail.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to our communicated address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs will be adjustable on your next purchase. Mail us the courier receipt for exact amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 999, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.